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All inquiries can be handled by one or both of these individuals: ydna@zdspb.com - Tech inquiries, marker troubleshooting, general inquiries; paypal payments. admin@zdspb.com - Website issues; repair status and shipping. Paypal payments can be sent to ydna@zdspb.com. The shipping address can be found on the shipping & payment information page. We handle over a hundred e-mails each day, so if you fail to receive a response within 1-2 business days please feel free to re-send your message if you indeed want a response. Sometimes e-mails get buried and pile up, but we try to respond to every message. Business and e-mail checking is erratic over the weekend, so expect a response by the next business day if sent friday afternoon or later (or during any holidays). If requesting information about a repair being made, e-mail is the most direct method. Please always make a note of your name and what you sent in (red shocker, black Ion, etc). Troubleshooting: If you are experiencing a problem with your marker I strongly suggest heading over to any of the online forums found in the links page. This ensures myself and others being able to check your problem and respond. I read all the posts made in those forums and will usually see your problem. Please please please avoid e-mails asking "what should I set my dwell at" or "what board is best". The entire reason for this website is to answer these questions! I sent my gun into SP... Please also remember that I don't work for Smart Parts Inc and I can't help with any issues you have with them. SP customer service is just as busy as I am so keep trying if you are having trouble contacting them (or whatever else the case may be).