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All inquiries can be handled by one or both of these individuals: ydna@zdspb.com - Tech inquiries, marker troubleshooting, general inquiries; paypal payments. admin@zdspb.com - Website issues; repair status and shipping. Paypal payments should be sent to ydna@zdspb.com. The shipping address can be found on the shipping & payment information page. We handle over a hundred e-mails each day, so if you fail to receive a response within 1-2 business days please feel free to re-send your message if you indeed want a response. Sometimes e-mails get buried and pile up, but we try to respond to every message. Business and e-mail checking is erratic over the weekend, so expect a response by the next business day if sent friday afternoon or later (or during any holidays). If requesting information about a repair being made, e-mail is the most direct method. Please always make a note of your name and what you sent in (red shocker, black Ion, etc). Troubleshooting: If you are experiencing a problem with your marker I strongly suggest heading over to any of the online forums found in the links page. This ensures that other people including me can respond to your problem. Please please please avoid e-mails asking "what should I set my dwell at" or "what board is best". The entire reason for this website is to answer these questions! Note that I don't work for the shipping or repairs department for any paintball company listed on this site, so I can't help with any issues you have with them.